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Technical Support Manager

  • Job Function: Services
  • Experience Level: Experienced
  • Posted Date: 12/15/2017 2:44:54 AM
  • Job #: 1714765
  • Location(s): Malaysia; Kuala Lumpur; KUALA LUMPUR

Role Summary:
About Us:
Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.
BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.
With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.
Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at
Role Summary:
Full - Time Regular
An opening for the Technical Support Manager based in Malaysia. The position will support the Operations.
Essential Responsibilities:
  • Responsible for ensuring technical training and transfer of technical knowledge/expertise to Geomarket Sales and Operations.
  • Provides technical support for new product launches and new service introductions.
  • Responsible for product testing and analyzing and resolving customer complaints related to design.
  • Collaborates with Geomarket Sales and Operations, Region Marketing/BD to develop and champion product design improvements.
  • Ensures proper planning and application of technology.
  • Administers and audits key technical processes.
  • Will assist Geomarket Sales in the preparation of bids and in engaging customers for input in the design of products and services.
  • Trains Geomarket Sales and Operations and customers on new products and services.
  • Collaborates with Geomarket Operations and Sales to maximize profitability and customer satisfaction and meet growth targets in Geomarket  
  • Bachelor's Degree in Engineering, Science/Technology, and/or Management.
  • 10 years minimum Drilling Fluids Experience
  • Comprehensive technical background and focus on a particular area of expertise (e.g. HTHP, Extended reach, Deep-Water, Geothermal, etc.).
  • Strong communication and interpersonal skills.
  • Oil & Gas experience in Drilling and Completion Fluids.
  • Working knowledge of multiple product lines offered in Geomarket (desirable).
  • Extensive background in highly technical roles at Baker Hughes (desirable).
  • Strong sales and Technical Support skills.
  • Able to work on tenders.
  • Offshore and land experience.
  • Knowledge of all types of Drilling Fluids i.e NA, HPWBM, and completions fluids.
  • Experience working in SEA, strong knowledge of the local market.

Desired Characteristics:

  • Excellent communication skills.
  • Strong Sales and Technical support skills.
  • Able to deal with customers on a daily basis 
Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more

Locations: Malaysia; Kuala Lumpur; KUALA LUMPUR

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