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Service Manager

  • Job Function: Services
  • Experience Level: Experienced
  • Posted Date: 3/13/2018 10:54:55 AM
  • Job #: 3042565
  • Location(s): United States; Wyoming; Evanston

About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Service Manager demonstrates leadership in communicating business goals, programs, and processes for an area or business segment. In this role, you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals. Field services requires 24/7 support with irregular working hours and schedule.

Essential Responsibilities:
In the role of Service Manager, you will:

  • Maintain intimate involvement with all critical accounts to assure customer satisfaction
  • Devise action plans for problem resolution and track progress
  • Manage the most critical field situations
  • Prepare capital equipment forecasts, expense authorizations, and necessary purchase orders
  • Travel to customer locations for problem discussions and work with customer personnel on related matters through correspondence, telephone and/or office meetings
  • Be responsible for hiring and firing of field service and rental shop personnel
  • Be responsible for the implementation of and adherence to field policies, rules and procedures
  • Contribute to the formulation and refinement of field policies; establish staffing and training for field service and rental personnel
  • Contribute to the development and refinement of technical training programs
  • Monitor and enforce all applicable quality health, safety, and environmental regulations and objectives
  • Develop and improve processes in support of company and departmental objectives; maintain process disciplines to assure consistent results are achieved
  • Develop, implement, and maintain business metrics in support of objectives
  • Develop and maintain audit criteria and schedules on all related processes; take the necessary action to assure process integrity
  • Conduct field service work to cover staffing gaps and/or evaluate team in field environment

  • Bachelor’s Degree from an accredited college or university (OR High School Degree / GED from an accredited school or institution and minimum 5 years of Oil & Gas Field Service and/or Operations experience)
  • Minimum 1 year of Oil & Gas Field Service and/or Operations experience

    Eligibility Requirements:

  • Flexibility to work a 24/7 schedule, as required

    Desired Characteristics:
  • Minimum 3 years of Oil & Gas Field Service and/or Operations experience
  • Basic computer knowledge
  • Prior oracle knowledge
  • Previous supervisory / leadership experience in a service environment
  • Advanced knowledge of ServiceMax, service tools, and GE wellhead systems
  • Effective at managing multiple priorities under tight deadlines
  • High attention to detail and accuracy
  • Ability to bring assignments to a successful completion
  • Ability to anticipate customer needs and ensures that they are met
  • Ability to generate new and unique ideas and the courage to take action
  • Capable of building connections with the team through personal involvement and trust
  • Demonstrated ability to solve or lead complex technical issues to a successful resolution
  • Demonstrate ability to identify and implement best practices
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills

    Locations: United States; Wyoming; Evanston

    GE will only employ those who are legally authorized to work in the United States for this opening.


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