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Application Operations Engineer

  • Job Function: Digital Technology
  • Experience Level: Experienced
  • Posted Date: 2/12/2018 1:52:41 PM
  • Job #: 3058760
  • Location(s): United States; Georgia, Oklahoma; Atlanta, Oklahoma City


About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Predix Cloud Engineering team is seeking experienced Software Support professionals to provide Technical Support for the Predix Cloud: The Software Platform for the Industrial Internet. The Cloud Support Engineer needs to have experience with supporting applications on the cloud that have services-based architectures; strong communication skills, and a motivation to achieve results in a fast-paced environment.

Essential Responsibilities:
In the role of Application Operations Engineer, you will:

  • Be responsible for taking direct support cases from users of the GE’s Industrial Cloud PaaS & SaaS customers
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
  • Work directly with service architects to help reproduce and resolve customer issues
  • Drive customer communication during critical events and lead retrospective meetings
  • Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance
  • Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date
  • Work on critical, highly complex customer problems that may span multiple services
  • Participate in 24x7 on-call rotation and work with global teams
  • Collaborate with cross functional stakeholders

    Qualifications/Requirements:

    Basic Qualifications:

  • Bachelor's Degree in a technical field, such as Computer Science or Information Systems from an accredited college or university
  • Minimum 3 years of experience in the technology space with emphasis on cloud / online service operations, SaaS / PaaS Technical Support and/or Application Support OR Completion of a GE Leadership program


    Eligibility Requirements:

  • Legal authorization to work in the US is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.

    Desired Characteristics:
  • Master's Degree in a technical field, such as Computer Science or Information Systems from an accredited college or university
  • A technical engineer, with extensive experience in solving challenging issues in high pressure environment
  • Experienced with agile / iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA or Rally
  • Excellent communicator, works well in a team environment, and welcomes challenges
  • Self-starter with ability to manage multiple priorities in a fast-paced work environment
  • Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics
  • Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture
  • Work on setup and deployment of new VPCs and POCs for customers
  • Knowledge of network components, VPNs, Firewall, Switches, Load Balancers, etc.
  • Experience working directly with Cloud providers / infrastructure (AWS, Azure, Google, etc.), database technologies, operating systems (Windows, Linux) and orchestration tools (Chef, puppet)
  • Managing and administering any monitoring and logging tool like HP Openview, Oracle Enterprise Manager, Nagios, New Relic, OpsView, Splunk and Logstash
  • Basic software development exposure – hands on with any programming or scripting language (preferably Shell / Perl / Python or Java) is highly desirable
  • Some understand of database technologies to address monitoring deployments and requirements.
  • Training on ITIL is highly desirable
  • Technical Expertise:
  • Working experience with Java applications, networking concepts, virtualized environments, continuous integration, deployment and monitoring tools
  • Strong working experience with Java, Database and Unix / Linux and scripting skills

    #DTR

    Locations: United States; Georgia, Oklahoma; Atlanta, Oklahoma City

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


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