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Services Specialist - On Site Services

  • Job Function: Services
  • Experience Level: Experienced
  • Posted Date: 4/17/2018 9:53:56 AM
  • Job #: 3092499
  • Location(s): South Africa; Johannesburg


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
The Systems and Instrumentation representative is a key part of the operations team responsible for design, planning, execution, and troubleshooting of Asset Condition Monitoring Systems focused on meeting customer and business goals. This position will be focused on systems and instrumentation (both project and reactive based) service dependent on the skills of the successful candidate and needs of the business.

Essential Responsibilities:

  • Install and configure Bently Nevada Hardware and Software required for protecting and monitoring variety of machine types encountered in the Oil and Gas, Power Generation, Petrochemicals, Pulp and Paper, and other process industries.
  • Ensure services jobs are executed in accordance with the cost allocations budgeted.
  • Ensure services jobs are executed in a timely manner and in accordance with customers schedules.
  • Understand and Adhere to jobs contractual commitments and Comply to company Safety, Quality and Integrity norms.
  • Identify problems while on the job and take initiative to eliminate those problems for project success.
  • Respond to requests for emergency repairs and services to troublesome equipment.
  • Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer’s sites.
  • Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability.
  • Maintain knowledge of applicable product line warranties, and accomplish effective warranty administration.
  • Perform administrative functions; such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets in timely manner.
  • Provide leadership and technical direction to skilled labor performing work on customer sites.
  • Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards.
  • Prepare timely and accurate technical reports for customer records.
  • Perform installations, commissioning, and trouble-shooting of Bently Nevada Hardware and Software Products and Solutions at GE and customer locations.
  • Drive customer satisfaction through commitment to quality.
  • Support the growth initiatives of the business.


Qualifications/Requirements:

  • Minimum four-year Bachelor of Engineering degree from an accredited college or university, Electronics or Instrumentation Engineering background/or equivalent.
  • Must have at least 3+ years of post-qualification experience working in Oil and Gas instrumentation.
  • Knowledge of Bently Nevada products and services or other machinery protection and management systems.
  • Knowledge of rotating machinery operation and controls systems.
  • Familiarity with tools including but not limited to: Bently Nevada TK-Series Test Kits, Thermocouple Calibrator, RTD Calibrator, handheld PDC, function generator, power supply, oscilloscope, basic hand tools (training available as needed).
  • Ability to use Data collection instrumentation & software’s such as ADRE, System 1 & Snapshot.
  • Good knowledge on Electronics and/or Mechanical troubleshooting skills. Hands-on approach.
  • Good Knowledge of Networking: Hardware and Protocols.
  • Basic Knowledge of Modbus, OPC, NetDDE and serial communications (RS232, 422, 485).
  • Must have valid authorization to work full-time without any restriction in the role’s location.


Desired Characteristics:

  • Excellent written and oral communication skills to convey technical concepts to business and technical personnel.
  • Self-starter with minimal supervision requirement; Experience working independently; Experience prioritizing, organizing work, and meeting deadlines.
  • Experience reading, interpreting, and understanding mechanical and electrical prints.
  • Basic familiarity with computer network systems.
  • FEP program graduate is preferred (internal GE employees only)
  • Ability to work with minimal supervision.
  • Excellent written and oral communication skills to convey technical concepts to business and technical personnel.
  • Ability to work under stressful working conditions.
  • Available for extensive travel, up to 70%, and to work significant over-time.
  • Possess a valid driver's license and passport (or able to obtain a passport).


    This position may involve demanding physical requirements and work in offshore/onshore remote locations, where access to medical care is not consistent, and weather conditions extreme. The applicant may be required to undergo fit for duty medical exams.



Locations: South Africa; Johannesburg

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